1) If an error was made on the part of “Muller Designs” (example- “wrong item”), we will refund you the full purchase price and shipping cost if you notify us immediately.
2) Since each item is made to order and handmade, all sales are final. We do not accept returns on any products.
1) Usually all items are shipped in 1-2 weeks.
2) The mirrors are shipped with a direct signature required, so make sure that you or someone else will be at home to receive the item. We can ship it to a station close to you, if you won’t’ be at your place, but you will have to pick up the item from the station, or if you would like without signature will be your own responsibility of any situation that occurs to the item.
3) Geography … the published US shipping costs refers to the contiguous 48 United States. If a shipping rate for your location is not listed, please contact us and we can quote you a shipping cost.
4) Gifts … we can ship to the gifted address if requested and can include a handwritten gift note if desired – no charge for this service.
5) Transit damage … you have 2 days to let us know if an item is damaged during the shipment, if you don’t do it in that period of time we are not responsible of any damage. If the shipping company try to delivery 3 times the item to your place we won’t be responsible of any damage. If an item is damage unfortunately we have to wait for our shipping company to review the case and then we can:
- a) Replace the mirror glass if it’s a mirror what you ordered or b)send another item depends of the damage.
In this case – we will need your help to provide pictures of the damage, and the packaging (bubbles, foam, box inside outside etc) around 10 pictures in total. Please do not fully unwrap a damaged item, nor throw away the packaging because if you do it, we can’t make the claim, and we won’t be responsible for any damage.